• Just Dont Send Flowers or any USPS or UPS shipping services cannot guarantee delivery dates due to inclimate weather, natural disasters or Acts of God that may risk the welfare of the delivery agent. Ice storms, wildfires, volacanos and other natural elements may delay shipping in rare occasions. 
  • Orders received before 1pm weekdays usually ship same day. Orders received after 1pm ET weekdays may ship the next business day.  Product codes beginning the "GBDS" using UPS Ground Shipping may take 1-2 business days to process and ship out. Closed on weekends & holidays. 
  • Free Priority Shipping Benefits apply to all Product Codes except those beginning with "GBDS". Free Shipping applies only to eligible items that are all being shipped to the SAME ADDRESS and the Total Spend (After any discounts) is $100 or greater.
  • PRIORITY SHIPPING will be sent via USPS Priority 2-5 Biz Day Shipping where allowable by the USPS. USPS Priority Mail Approx 2-3 Day shipping method does not guarantee delivery dates or have a money-back guarantee . Only Shipping Methods that state "GUARANTEED" or 1 Day Delivery have a guaranteed arrival date. Discounted & Free Priority Shipping do not have a guaranteed arrival date. Orders placed after 1pm ET weekdays are not guaranteed to arrive the next business day. We do not ship on weekends.
  • If you are shipping to a medical facility, we can only guarantee that the item arrives to the facility. SOME MEDICAL FACILITIES DO NOT RECEIVE PACKAGES ON WEEKENDS so please verify with the hospital before placing your order if a weekend delivery is needed. Please contact the shipping/mailroom of the medical facility for questions regarding delivery to the patient. If unsure regarding the length of the stay at the medical facility it is usually best to ship to a residential address. Medical Facilities must deliver the gift to the patient from mailroom so factor that time into the delivery process.  We will not contact the medical facility.
  • Refunds for the product purchase price less a 20% restocking fee may be issued if the gift is returned to us. Shipping charges are not refundable. We do not arrange for package returns. Packages with refused delivery or undeliverable addresses are also subject to 20% restocking fee.
  • If you have made a mistake on the shipping address or the recipient has moved, we can gladly make a change to the delivery address if the package is still enroute. You will only be charged for the service fee charged by the shipper but the cost generally ranges from $15-$35 depending on the redirection of the package. Call us immediately at 704.301.3189 during our business hours to make any redirection changes. Returned packages are also subject to re-delivery fees charged by the shipper. Please make every effort to time your package delivery carefully or if you are unsure, please send to a home address where someone will be receiving so the patient will receive their gift quickly. It is best to inform in-patients of when to expect deliveries since mailrooms and/or hospital personnel are responsible for the delivery to the hospital room.
  • Items shipping via USPS can be combined into one shipment unless otherwise noted by items that must be shipped separately by UPS. The exclusions are product codes beginning with "GBDS".
  • We currently ship only to the Continental United States and payment billing address must also use a Continental US address.