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Order Status
The Patient Was Discharged Prior To Receiving Gift
  If the package is still in transit and not yet delivered to the medical facility, we may be able to reroute the package prior to delivery. We only pass along the actual charges from the carrier for their service. (Usually around $25).
If the package has reached the medical facility, we can no longer reroute and recommend that you contact the mailroom of the medical facility to see if the gift may be forwarded to the patient's residential address. WE DO NOT CONTACT THE MEDICAL FACILITY. If the mailroom will not forward the gift to the patient then the gift will need to be returned to sender. USPS does not charge a fee for Return to Sender but United Parcel Service (UPS) does charge a return shipping fee. Once we receive the returned gift, we can then resend the gift to a residential address. Since our original shipping costs are either Free or discounted, we do charge the ACTUAL carrier shipping rates (not discounted) to reship the package. We do not add a fee for this service. If you do not want the gift reshipped after it is returned to our office, we can then issue a refund less a 20% restocking fee and any applicable return shipping fees.
Will my order be delayed?
  We cannot control Mother Nature and sometimes delivery is delayed due to weather and natural disasters. We will ship your order within one business day of placing your order but delivery conditions in the area of the recipient dictate whether or not the package can be safely delivered. Guaranteed delivery dates are contingent upon the carrier's ability to reach the destination under safe conditions.
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.