All in-stock orders ship same day if you order is received by 3:30pm ET Monday-Friday. Orders received after 3:30pm Mon-Friday may ship the next BUSINESS day.
Although we typically process and ship our gifts within 1 business day of receiving your order, unfortunately there are some things outside of our control like the weather and transit delays once the package is in the hands of UPS. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date. If time is of the essence, we recommend selecting a shipping method to arrive two days ahead of your desired delivery date, otherwise, Air Shipping is faster than Ground, Economy or Free shipping methods.
Unfortunately there are a few medical facilities to which we no longer ship including Sinai Hospitals and Kaiser Permanente Hospitals due to the high incident rate of package refusals. We are not responsible for returns or refusals by medical facilities. Refusals by hospitals for any reason will result in a refund less a 20% restocking fee and shipping is non-refundable if the package is returned. We are not responsible for undelivered packages at medical facilities - please contact the medical facility directly.
- All gifts shipped to hospitals/medical facilities or commercial addresses require a signature for delivery. We are not responsible for packages returned by facilities not receiving packages. It is the customer's responsibility to contact the medical facility to understand the facility's policies and the patient checkout date before placing your order. We only ship via Next Business Day Air Shipping to medical facilities. Residential shipping addresses have multiple shipping options.
- Orders returned due to undeliverable addresses, patients no longer in hospital or unsigned/unclaimed deliveries are subject to a 20% restocking fee and shipping costs are not refundable.
- In the event you have provided an incorrect address or need a change of delivery address, there will be an additional fee for intercept / re-routing if the gift has been shipped. We only pass along the actual additional cost levied by the shipping provider which typically averages between $15-$25 depending on the address being re-routed. There is no charge for address changes providing the order has not yet shipped.
- We reserve the right to require signature upon delivery for any order.
- Incorrect or Undeliverable Addresses may also be subject to additional charges assessed by the carrier prior to delivery.
- Shipping Costs are non-refundable
- Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, an address change processing fee will apply to your order. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. JDSF is not responsible for delays in transit caused by address modification. Address changes cannot be processed outside of business hours.
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