Shipping & Returns
Just Dont Send Flowers or any USPS or UPS shipping services cannot guarantee delivery dates due to inclimate weather, natural disasters or Acts of God that may risk the welfare of the delivery agent. Ice storms, wildfires, volacanos, flooding and other natural elements may delay shipping in rare occasions.
Orders received before 2pm ET weekdays usually ship same day. Orders received after 2pm ET weekdays may ship the next business day. Products with customization may take 1-2 business days to process and ship out. Closed on weekends & holidays.
If shipping to a medical facility it is the customer responsibility to understand the shipping policy of the delivery address. Many hospitals do not accept packages on weekends. A gift is considered delivered when it reaches its destination but keep in mind that it may take another 1-2 days for the hospital workers to deliver the gift to the patient's room so it is imperative for the customer to understand the medical facility receiving policy and also the length of stay for the patient. Shipping fees are not refundable.
Refunds for the product purchase price less a 20% restocking fee may be issued if the gift is returned to us. Shipping charges are not refundable. We do not arrange for package returns. Packages with refused delivery or undeliverable addresses are also subject to 20% restocking fee.
If you have made a mistake on the shipping address or the recipient has moved, we can gladly make a change to the delivery address if the package is still enroute. You will only be charged for the service fee charged by the shipper but the cost generally ranges from $15-$35 depending on the redirection of the package. Call us immediately at 704.301.3189 during our business hours to make any redirection changes.
We currently ship only to the Continental United States and payment billing address must also use a Continental US address.