We reserve the right to require signature upon delivery for any order
Refunds for the product purchase price less a 20% restocking fee may be issued if the gift is returned to us. Shipping charges are not refundable. We do not arrange for package returns. Packages with refused delivery, unsigned/unclaimed delivery or undeliverable addresses or incorrect names are also subject to 20% restocking fee so please ensure your delivery address is correct and that someone will sign for the package.
If you have made a mistake on the shipping address or the recipient has moved, we can gladly make a change to the delivery address if the package is still enroute for UPS Services. You will only be charged for the service fee charged by the shipper but the cost generally ranges from $15-$35 depending on the redirection of the package. Call us immediately at 800.828.7251 during our business hours to make any redirection changes. We cannot make any redirection changes outside of business hours.
Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. JDSF is not responsible for delays in transit caused by address modification or incorrect names. Address changes or name changes cannot be processed outside of business hours.
Although we typically process and ship our gifts within 1 business day of receiving your order, unfortunately there are some things outside of our control like the weather and transit delays once the package is in the hands of carrier. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date. If time is of the essence, we recommend selecting a shipping method to arrive two days ahead of your desired delivery date, otherwise, Air Shipping is faster than Ground, Priority or Economy shipping methods.
We currently ship only to the contiguous United States excluding Hawaii and Alaska.
All items listed and sold on this site are never considered as medical treatment. Please consult with the recipient or their medical professional if there is any concern regarding the patient's health or sensitivity to a product.
Occasionally we may reserve the right to make substitutions of color and/or general look and feel of an item when options are not specified. We always try to match the general color and effect of the other items included in the gift and stay as closely aligned as possible to the photo when inventory permits.