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Shipping /Returns Terms & Conditions

CORONAVIRUS COVID-19 Advisory - In an effort to minimize traffic and ease the responsibilities of healthcare workers, we have decided to halt all deliveries to hospitals and medical facilities to allow all workers to focus on healthcare rather than package delivery. We will continue to be able to ship to residential addresses and Just Dont Send Flowers as well as our delivery services (UPS and USPS) continue to take the upmost care and precautions will all deliveries.
 
USPS ADVISORY - The US Postal Service is experiencing additional delays due to USPS infrastructure beyond our control. We offer USPS shipping methods because it is sometimes a less expensive option for many customers and the majority of packages are delivered on time.  If time is of the essence for your delivery, we recommend using UPS Air delivery (United Postal Service).
 

UPS and USPS have suspended all money back guarantees until further notice. Although delivery dates are not guaranteed, most packages are being delivered on schedule. Read UPS statements here: UPS Service Guarantee Suspended

Just Dont Send Flowers or any USPS or UPS shipping services cannot guarantee delivery dates due to inclimate weather, natural disasters or Acts of God that may risk the welfare of the delivery agent. Ice storms, wildfires, volcanos, flooding, social unrest, contagion outbreaks and other natural elements may delay shipping in rare occasions.

Orders usually ship within 1-2 BUSINESS days from placing the order. Delivery Dates are not necessarily guaranteed by shippers during the COVID19 Pandemic or Social Unrest but Air Shipping is prioritized. Some carriers in some areas are experiencing delays beyond their control. 

Free shipping applies to most orders of $150 or more shipping to a RESIDENTIAL Address only and a specific delivery date is not guaranteed although most deliveries arrives within 3-7 business days.

Refunds for the product purchase price less a 20% restocking fee may be issued if the gift is returned to us. Shipping charges are not refundable. We do not arrange for package returns. Packages with refused delivery or undeliverable addresses are also subject to 20% restocking fee so please ensure your delivery address is correct.

If you have made a mistake on the shipping address or the recipient has moved, we can gladly make a change to the delivery address if the package is still enroute. You will only be charged for the service fee charged by the shipper but the cost generally ranges from $15-$35 depending on the redirection of the package. Call us immediately at 704.301.3189 during our business hours to make any redirection changes.


We currently ship only to the Continental United States.

Disclaimer

All items listed and sold on this site are never considered as medical treatment. Please consult with the recipient or their medical professional if there is any concern regarding the patient's health or sensitivity to a product.